Introduction
103 Lighting Design Studio ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or get in touch with us regarding our services.
Information Collected
We may collect the following information:
Personal details such as your name, email address, and phone number when you contact us through our website inquiry form or correspond with us directly.
Technical data like IP address, browser type, and device information collected automatically through analytics tools (e.g., cookies, Google Analytics).
Optional data such as feedback or responses you choose to share with us.
Use of Information
We use your information to:
Respond to project inquiries and communicate with prospective and current clients.
Improve our website experience and the quality of our services.
Send occasional updates or relevant information (only if you have opted in).
Disclosure of Information
We value your trust — your personal data is never sold.
We may share information only with:
Service providers who support our operations (e.g., analytics tools, email platforms).
Legal authorities, if required by law or to protect our rights and safety.
Cookies & Analytics
Our website may use cookies to understand site traffic and improve performance. You can disable cookies through your browser settings at any time.
Security
We have implemented safeguards and technical measures to protect the personal information that we have under our control from unauthorised access, use or disclosure. However, no data security measures can guarantee 100% security. We encourage you to take caution when sharing sensitive information online.
Choices & Rights
You may:
Request access, correction, or deletion of your personal data.
Opt out of any marketing emails by clicking "unsubscribe" at the bottom of any email.
Contact us directly to update or remove your information.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.
Additional Information for Australian Residents
103 Lighting Studio is based in Melbourne, Victoria, and is committed to handling personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
If you are an Australian resident, you have the right to:
Request access to the personal information we hold about you.
Request correction of any inaccurate or out-of-date information.
Make a complaint if you believe we have mishandled your personal information. Complaints can also be directed to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact Us
To reach us with questions or concerns regarding this Policy or the handling of your information, please email us at lou@103-studio.com. We may need to confirm your identity to process your request.